A little over a year ago I purchased an iBook on eBay. I got a decent deal and with the new OS X operating system, it gave me a UNIX based laptop with a nice desktop interface. It didn’t take long for me to pretty much abandon my Windows XP system for the iBook for everything I do except playing games.<\/p>\n
That is until my iBook ceased to function. So, I head over to the Apple website to check on the Applecare I received with the iBook to see if this disfunction is covered. Nope. The site says my Applecare is expired. A friend at work mentioned that some iBooks had defective main boards and I should see if the extended recall on them applied to my system. The page on the website didn’t clearly explain if the repair extension still applied to my iBook so I called Apple to find out. Turns out my Applecare coverage won’t expire for another six or seven months and I can get it repaired. Now I’m waiting for them to send me a box to send my iBook in for repairs.<\/p>\n
I saw that the status of my repair was “Dispatch Sent”. I hit google to see if I could find out exactly what that meant since the Apple site didn’t have a definition. Of course, the first thing I find are pages about how poor Apple’s service is. How the website never shows the right data, it takes forever to get anyone to tell you what’s going on, etc. This was all kind of a let-down for me. I’ve been pretty content with the iBook and OS X. I can’t say Apple support has really sucked, but repairs without coverage are very pricey and so far the website has not been very helpful. I can’t even say that the support person I spoke to was very good.<\/p>\n
I’ll just have to see how things go.<\/p>\n","protected":false},"excerpt":{"rendered":"
A little over a year ago I purchased an iBook on eBay. I got a decent deal and with the new OS X operating system, it gave me a UNIX based laptop with a nice desktop interface. It didn’t take long for me to pretty much abandon my Windows XP system for the iBook for … <\/p>\n